Privacy Policy

At TheHoneyCo ("TheHoneyCo", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase our products, contact us, subscribe to communications, or otherwise interact with TheHoneyCo. We handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand law.

1. Information we may collect

Depending on how you interact with TheHoneyCo, we may collect information including: your name; email address; phone number; billing address; shipping or delivery address; order and purchase history; communications you send to us; customer service enquiries; refund or return information; product reviews or feedback; marketing preferences; website activity; device and browser information; IP address; information collected through cookies or similar technologies; and other information you voluntarily provide to us.

We aim to collect only personal information reasonably necessary for operating our business and providing our products and services.

2. Payment information

When you make a purchase, payments may be processed by a third-party payment provider. Depending on the payment system used, TheHoneyCo may not directly receive or store your complete credit or debit card details. Payment providers may collect and process payment information according to their own privacy policies and security practices. We may receive limited information relating to a transaction, such as payment confirmation, transaction identifiers, payment status, refunds, or limited payment-method information.

3. Why we collect your information

We may collect and use personal information to process and fulfil orders; take and confirm payments; deliver products; provide order and shipping updates; communicate with you about an order; provide customer support; process returns, refunds, or complaints; investigate product quality or food safety concerns; administer product recalls where necessary; maintain appropriate business and transaction records; prevent or investigate suspected fraud; improve our website, products, and customer experience; understand how customers interact with our website; provide marketing communications where permitted; comply with applicable New Zealand laws and regulatory requirements; and protect the rights, property, security, and operation of TheHoneyCo and our customers.

We will not use personal information for an unrelated purpose unless permitted or required by law.

4. Food safety and product information

Because TheHoneyCo sells consumable products, there may be circumstances where we need to collect additional information relating to a product complaint, suspected adverse reaction, damaged product, contamination concern, product recall, or other food safety matter. This could include the product purchased, batch or lot information, photographs, purchase date, details of the issue experienced, and information you voluntarily provide regarding your experience with the product. We will only collect information that is reasonably necessary for dealing with the relevant matter. Information may be provided to appropriate manufacturers, suppliers, service providers, insurers, professional advisers, or New Zealand regulatory authorities where reasonably necessary or required by law.

5. Marketing communications

Where permitted by law and where we have the appropriate consent, we may use your contact information to send you information about new products, product launches, promotions, special offers, competitions, news, and other TheHoneyCo marketing communications. You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the relevant communication or by contacting us. Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to complete an order or provide important information about a transaction, product safety issue, or recall.

6. Cookies and website technology

Our website may use cookies and similar technologies to operate our website, remember preferences, maintain shopping-cart functionality, understand website traffic, analyse website performance, detect security issues or fraud, and measure or improve advertising and marketing. Some cookies may be provided by third-party services we use. Depending on the technologies used, you may be able to control certain cookies through your browser or available cookie/privacy settings. Disabling certain cookies may affect some website functionality.

7. Analytics and advertising

We may use third-party analytics, advertising, social media, and e-commerce services to understand how customers use our website and to measure or improve our marketing. These providers may collect information through cookies, pixels, or similar technologies. Where required, we will provide appropriate information or choices regarding these technologies. We will update this Privacy Policy as necessary to reflect the particular platforms and technologies used by TheHoneyCo.

8. Who we may share information with

We do not sell your personal information. We may disclose personal information where reasonably necessary to organisations that assist us in operating TheHoneyCo, including payment processors, e-commerce providers, website hosting providers, couriers and delivery companies, warehousing or fulfilment providers, IT and cybersecurity providers, email or communications providers, analytics providers, advertising and marketing providers, accountants, lawyers, insurers, manufacturers or suppliers where necessary to investigate product issues, and government agencies or regulators where required or permitted by law. We only disclose information where we have a lawful reason to do so.

9. Overseas service providers

Some companies or technology providers used by TheHoneyCo may process or store personal information outside New Zealand. Where personal information is disclosed overseas, we will take appropriate steps where required by the Privacy Act 2020 to ensure the disclosure is permitted and that the information receives appropriate privacy protection.

10. Storage and security

We take reasonable steps to protect personal information against loss, unauthorised access, unauthorised disclosure, misuse, alteration, and other unauthorised activity. These measures may include appropriate technical, organisational, administrative, and access controls. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting passwords and account credentials associated with any account they create with us.

11. How long we keep information

We will not retain personal information for longer than reasonably necessary for the purposes for which it was collected, unless we are required or permitted to retain it for longer under applicable law. Certain transaction, tax, accounting, food safety, complaint, or regulatory records may need to be retained for legal or legitimate business purposes. When personal information is no longer reasonably required, we may securely delete, destroy, or anonymise it.

12. Accessing and correcting your information

Under the Privacy Act 2020, you may request access to personal information we hold about you, and request correction of information you believe is inaccurate, incomplete, out of date, or misleading. Please contact us using the details below. We may need to verify your identity first. There may be limited circumstances under New Zealand law where information can be withheld.

13. Information collected from other sources

In some circumstances we may receive personal information about you from another person or organisation rather than directly from you. Where applicable we will handle indirect collection in accordance with the Privacy Act 2020, including applicable notification requirements.

14. Privacy breaches

If we become aware of a privacy breach involving personal information, we will assess the incident and take appropriate steps to contain and respond to it. Where a privacy breach meets applicable notification requirements under New Zealand law, we will notify the Office of the Privacy Commissioner and affected individuals as required.

15. Third-party websites and social media

Our website may contain links to third-party websites and services. TheHoneyCo is not responsible for their privacy practices. If you communicate with us through social media platforms such as Instagram or TikTok, information may also be collected and processed by that platform under its own privacy policy and terms.

16. Customer reviews and content

If you submit a review, testimonial, photograph, video, or other content to TheHoneyCo, we may ask for permission to publish or use it. Where content is displayed publicly, certain information you provide may become publicly visible. We will not intentionally publish private information that you have not authorised us to publish unless otherwise permitted by law.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, business practices, technology providers, or legal and regulatory requirements. The latest version will be published on our website and the "Last updated" date will be changed accordingly.

18. Contact us

Questions, access or correction requests, or privacy complaints can be directed to TheHoneyCo, New Zealand.
Email: thehoneyconz@gmail.com
Website: https://thehoneyco.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand.