Refund policy

We want you to feel confident ordering from TheHoneyCo.

You have 14 days from the date of delivery to request a return. To be eligible, sachets must be sealed and unopened — we can't accept returns on opened or partially used product.

To start a return, email us at hello@thehoneyco.nz with your order number and reason. We'll confirm eligibility and provide instructions within 2 business days.

Return shipping is at the customer's expense unless the product is faulty, damaged, or incorrectly described. If we made an error, we'll cover return costs and arrange a replacement or full refund.

Once we receive and inspect your return, we'll process your refund within 5 business days to the original payment method.

If your order arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with photos and we'll replace or refund at our expense.

This policy does not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If the product fails to meet a consumer guarantee, you may be entitled to a remedy regardless of this policy.

Returns enquiries: thehoneyconz@gmail.com