Shipping policy

Last updated: 10 October 2026

How and when we send orders within New Zealand. The delivery times below are typical, and if your order takes longer, our delivery guarantee sets out what we do. This policy sits alongside our Terms of Service and your rights under New Zealand consumer law.

Where we ship

Throughout New Zealand. We do not offer international shipping at this stage.

Cost

Shipping is free on every order within New Zealand, and every order is sent tracked. The cost of shipping is built into our pack prices, so nothing is added for shipping in your cart or at checkout.

Processing and dispatch

Orders are packed and dispatched from New Zealand on a tracked courier on the next business day after you order. We do not dispatch on weekends or public holidays.

Delivery times

Most New Zealand addresses receive their order within 1 to 2 business days from dispatch. Rural addresses may take slightly longer. Couriers can be delayed by weather, volume or events outside our control.

Delivery guarantee

If tracking shows your order took longer than 2 business days from dispatch to arrive (3 business days for rural delivery addresses), email hello@thehoneyco.nz with your order number within 14 days of delivery and we will send you a single-use $10 code for your next order.

• One code per order. Each claim gets its own single-use code.
• It does not apply if the delivery address was incomplete or wrong.
• It does not apply when courier networks are disrupted by events outside the courier's control, such as severe weather.

This guarantee is in addition to your rights under the Consumer Guarantees Act 1993. It does not replace or limit them.

Monthly Reload deliveries

Recurring deliveries ship on the same terms, free and tracked. We email you before each one, so you can move or skip it if the timing is wrong. You can change the delivery date at any time from your account.

Tracking

You will receive a tracking link by email when your order is dispatched.

Address accuracy

Please check your delivery address at checkout. If an order is returned to us because the address was incorrect or incomplete, we will contact you to confirm the right address before we send it again, and we may ask you to cover the cost of the second delivery.

Packaging

Orders are sent in a black bag made from recycled plastic.

Delayed, missing or damaged parcels

If tracking has not updated for several business days, or your order arrives damaged, email hello@thehoneyco.nz with your order number. For damage, keep the packaging and sachets and send photos so we can investigate.

See the Refund & Returns Policy for how damaged-in-transit claims are handled.