Terms of service

Last updated: 10 October 2026

TheHoneyCo is a New Zealand business. These terms apply when you use thehoneyco.nz or buy from us. By placing an order you agree to them.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other New Zealand law that cannot be contracted out of. Where these terms conflict with those rights, those rights apply.

1. Who we are

TheHoneyCo, 222 Reid Road, Ohaupo, Waikato 3882, New Zealand. Email: hello@thehoneyco.nz. Phone: 022 588 0301.

2. What we sell, and what it is not

We sell honey sachets. They are sold as a food product under New Zealand food law.

They are not medicines. They are not intended to diagnose, treat, cure or prevent any medical condition, and nothing on our site or in our emails should be read as a claim that they do.

Ingredients and amounts are printed on every pack and listed on the product page. Some of our ingredients have a long history of traditional use. Where we describe that history, we are describing history, not making a claim about what the product will do for you.

Individual experiences vary. We do not promise any particular outcome.

If you have a health concern, talk to a qualified healthcare professional. We are not a substitute for that.

3. Safety and suitability

Our products contain honey and bee products. Do not use them if you are allergic to honey, bee products, or any listed ingredient. Always read the label before use.

We do not recommend use during pregnancy or while breastfeeding. If you take medication or manage a health condition, talk to your doctor before using our products.

Do not use a sachet if the seal is broken or damaged.

4. Age

You must be 18 or older to buy from us. By placing an order you confirm that you are.

5. Orders and pricing

All prices are in New Zealand Dollars and include GST where it applies.

We may cancel or refuse an order. If we cancel an order you have already paid for, we refund it in full.

We try to keep prices and product information accurate. If we find an obvious error in a price or description after you order, we will contact you before dispatch and you can confirm or cancel.

6. Payment

Payment is taken when you place your order, except for recurring Monthly Reload deliveries, which are covered in section 8.

We accept the payment methods shown at checkout. Where you pay through a third-party provider, including any buy-now-pay-later service, that provider's own terms apply to the credit arrangement between you and them. Your agreement with us for the goods is still governed by these terms.

7. Shipping and delivery

We ship throughout New Zealand on a tracked courier. We do not ship internationally at this stage.

Shipping is free on every order. The cost of shipping is built into our prices, and orders are sent in a black bag made from recycled plastic.

Orders are packed and dispatched on the next business day after you order. We do not dispatch on weekends or public holidays. Most New Zealand addresses receive their order within 1 to 2 business days from dispatch. Rural addresses can take longer.

Delivery guarantee. If tracking shows your order took longer than 2 business days from dispatch to arrive (3 business days for rural delivery addresses), email hello@thehoneyco.nz with your order number within 14 days of delivery and we will send you a single-use $10 code for your next order. One code per order, and each claim gets its own single-use code. The guarantee does not apply if the delivery address was incomplete or wrong, or when courier networks are disrupted by events outside the courier's control, such as severe weather.

Delivery times are typical, and couriers can be delayed. Apart from the delivery guarantee above, we are not responsible for courier delays outside our control, but this does not affect your rights where goods do not arrive within a reasonable time.

Full detail is in our Shipping & Delivery Policy.

8. Monthly Reload (subscriptions)

Monthly Reload is our optional subscription. If you choose it, here is exactly what you are agreeing to.

What happens. You are placing a recurring order. We charge your saved payment method and send you the pack you chose, approximately once a month, until you cancel. This continues indefinitely. There is no fixed term and no minimum number of deliveries.

What you pay. 20% less than the one-time price of the same pack, on every delivery. Shipping is free and GST is included. The amount and the frequency are shown to you before you confirm, and again in your order confirmation.

When you are charged. On the day each delivery is prepared. We email you before each recurring charge so it is never a surprise.

Changing or stopping it. You can skip a delivery, change the delivery date, change the pack size, pause, or cancel at any time from your account, with no fee and no minimum. Cancelling takes effect on the next delivery. We do not require you to phone or email us to cancel, although you can contact us if you prefer.

If a payment fails. We will retry over the following days and email you. If it still does not go through, we pause the subscription rather than cancel it, so you do not lose your pricing. Nothing is sent until a payment succeeds.

Price changes. If we change the price of a Monthly Reload, we will email you at least 14 days before the change takes effect, and you can cancel or change your subscription before then. We will not change the price of an existing subscription without telling you first. A change posted only on this website is not notice for this purpose.

Your guarantee still applies. The 30-day money-back guarantee in section 9 applies to your first Monthly Reload delivery in the same way it applies to a one-time order, if that delivery is your first pack from us.

9. Returns and refunds

30-day money-back guarantee. Try one sachet. If your first pack is not for you, email hello@thehoneyco.nz within 30 days of delivery and send the remaining sachets back to us, sealed. We refund the price of the pack once they arrive. It is one per customer, it applies only if no more than one sachet has been opened, and you pay the return postage. It applies to your first one-time order or your first Monthly Reload delivery, whichever comes first.

Your rights under the Consumer Guarantees Act 1993 always apply. Full detail, including damaged, faulty and late orders, is in our Refund & Returns Policy.

10. Free eBooks and other digital content

We give away digital guides, including Drive, Decoded and The Ritual Guide.

They are provided free, for your personal use. You may keep and read them. You may not resell them, republish them, or distribute them commercially.

They are educational. They are not medical advice and do not change anything in section 2.

Because they are supplied free, they are not refundable, and removing or changing them does not entitle you to a refund on goods.

11. Discounts, codes and referrals

Unless we say otherwise, discount codes cannot be combined with each other or with the Monthly Reload discount, are for one use per customer, and can be withdrawn or changed at any time before you place an order.

Our referral offer gives a discount to a new customer on their first order, and a thank-you discount to the referring customer once that order has shipped. It is one per person, it is not for referring yourself, and it cannot be combined with other codes. We may withdraw it, or decline a reward where we reasonably believe it has been misused.

12. Reviews and anything you send us

If you leave a review, you agree that we may publish it, in whole or in part, on our website and in our marketing, together with your first name and initial.

We publish reviews as they are written, whether positive or not. We may decline to publish a review that is abusive, false, unlawful, identifies another person, or states that our product treats, cures or prevents a medical condition, because we are not permitted to publish that.

Any reward we offer for leaving a review is offered on the same terms regardless of what the review says.

13. Email and marketing

If you give us your email address, we may send you information about your order. We only send you marketing email if you have opted in, apart from up to two reminders about a checkout you started and did not finish, and every marketing email has an unsubscribe link that works. You can unsubscribe at any time without affecting your order or your subscription.

14. Our content

Everything on thehoneyco.nz, including text, images, photography and branding, belongs to TheHoneyCo. You may not reproduce it commercially without our written permission.

15. Liability

We are responsible to you where New Zealand law makes us responsible, and nothing here changes that.

Where you are buying as a consumer, the Consumer Guarantees Act 1993 gives you guarantees that cannot be excluded, and nothing in these terms limits them.

To the extent the law allows us to limit our liability, and only to that extent, our liability to you is limited to the amount you paid for the goods concerned, and we are not liable for indirect or consequential loss.

Where you buy for the purposes of a business, the Consumer Guarantees Act does not apply, and sections 9 and 43 of the Fair Trading Act are contracted out of, to the extent it is fair and reasonable to do so.

16. Changes to these terms

We may update these terms. The version that applies to your order is the version published when you placed it. For Monthly Reload, changes that affect what you pay are handled under section 8, which requires us to email you in advance.

17. Law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.

18. Contact

Email hello@thehoneyco.nz or phone 022 588 0301.