Cancellation policy
Last updated: 4 October 2026
Monthly Reload: how it works and how to stop it
Monthly Reload is a subscription. When you choose it, you are setting up a recurring order. We charge your saved payment method and send you the pack you chose, approximately once a month, until you cancel. There is no fixed term and no minimum number of deliveries.
What you pay. 20% less than the one-time price of the same pack, on every delivery. Shipping is free and GST is included. The Monthly Reload discount cannot be combined with other discount codes. The amount and the frequency are shown before you confirm, and again in your order confirmation.
When you are charged. On the day each delivery is prepared. We email you before every recurring charge, so it is never a surprise.
Changing or cancelling
You can do all of this yourself, at any time, from your account:
- Skip the next delivery
- Change the date of a delivery
- Change the pack size
- Pause the subscription
- Cancel the subscription
There is no fee, no minimum number of orders, and no need to phone or email us. Cancelling takes effect on your next delivery and stops all future charges.
If you would rather we did it for you, email hello@thehoneyco.nz and we will.
Timing
Cancel or skip before your next charge date to stop that delivery. The date of your next charge is in your account and in the email we send you before each one.
If you cancel after a charge has been taken but before the order has been dispatched, contact us and we will refund it in full.
If an order has already shipped when you cancel, we cannot recall it. Contact us anyway. If you meant to skip and forgot, we will usually refund or credit it as a one-off courtesy.
If a payment fails
We retry over the following days and email you. If it still does not go through, we pause your subscription rather than cancel it, so you keep your pricing. Nothing is sent until a payment succeeds.
Price changes
If we change the price of a Monthly Reload, we will email you at least 14 days before it takes effect, so you can change or cancel first. We will not change the price of an existing subscription without telling you first.
Our 30-day money-back guarantee still applies
30-day money-back guarantee. Try one sachet. If your first pack is not for you, email hello@thehoneyco.nz within 30 days of delivery and send the remaining sachets back to us, sealed. We refund the price of the pack once they arrive. It applies only if no more than one sachet has been opened, you pay the return postage, and it is one per customer. It applies to your first one-time order or your first Monthly Reload delivery, whichever comes first. Full detail is in our Refund & Returns Policy.
Your rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Questions: hello@thehoneyco.nz
